Here Are A Few Challenges Facing Medical Practices
While some of today’s practices have embraced the changes that are occurring in this technology-driven business world, some are falling behind. Which are you?
Medical technology has made significant improvements over the last few decades. But just as your profession has evolved, so must your internal administrative practices. Keeping pace with technology not only benefits your patients, but it’s also a great help to your staff. When employees are given the right tools for the job, they can attend to their work more efficiently – leaving them with extra time to provide even better service to your valued patients.
The medical practice market is highly competitive, and increasingly complex technology only complicates it further for those practices that don’t know how to manage it effectively. Some medical providers have learned to overcome these challenges and move forward – with the help of a Spokane-based IT company.
But if you haven’t found the right IT support, you’re probably putting up with a number of core issues. The struggle can be tiresome and never-ending…
3 Problems Facing Medical Practices – And Their IT-Based Solutions
Problem #1: How Can You Bring In New Patients?
This is a core focus for any business – whether you’re an independent practice or a part of a group practice, finding and keeping new patients isn’t easy. It may seem like all you have to offer is the quality of care, and while that is certainly the main point of concern for most patients, there are other ways to improve their experience with your practice.
IT Solution: Improve Patient Management With Carefully Selected Software
Your IT company should be able to help you find the right software to support the way you interact with patients. As much as your work should just be about medical and self-care, the fact is that it’s just as much about administration, communication, and organization. The right practice management software will support these efforts.
Similar to Customer Relationship Management (CRM) solutions, your practice management software should make it a simple process to automate confirmations in order to reduce late and no-show appointments, automatically send welcome packages to new patients that sign up at your practice, as well as market to and reactivate past patients with mass communications based on short-term promotions.
Beyond automation, the software you choose should also offer new ways of communication that allow your patients to interact the way they prefer. Instead of having to call each patient any time you need to make contact, you should instead be able to send a text or email easily, based on what they prefer. All of this should help to make for a more convenient and comfortable experience for your patients.
Problem #2: How Can You Increase Revenue?
Building on the effort to find new patients is the goal of increasing revenue. Unfortunately, for many practitioners, this means getting as many patients as possible but minimizing the time spent face to face caring for them. It may allow you to see more patients, but their quality of experience and care may suffer because of it.
That’s why it’s valuable to consider how the right technology can streamline tasks and increase efficiency, offering you more time to work with your patients…
IT Solution: Streamline Tasks & Boost Efficiency With IT
Your IT company in Spokane should be able to optimize your IT systems and equip you with the right solutions to deliver a number of efficiency boosts:
- Automate time-consuming administrative tasks, such as appointment scheduling
- Secure protected health information against threats and/or unauthorized access
- Access and share patient information from any device, any time, in a safe manner
Bottom line? Your IT support provider should be doing everything they can to help you see more patients. From the way you answer the phone to the way you communicate with patients, it should all be happening with maximum efficiency. You shouldn’t have to take time out of your day to install patches, your staff has training on office applications – it’s the little things that help improve efficiency.
Problem #3: How Can You Better Manage Your IT?
As technology occupies a more and more significant role in the healthcare industry, dentists themselves will have to adapt. You will need to understand what tasks of yours will be better handled by automated technology and self-service options for clients.
If you want to keep your current clients (as well as, ideally, add a few more), then you need to stay ahead of your competition. That means adding more and more services. The easiest way to do so is with technology.
IT Solution: Have Your IT Needs Fully Managed
Depending on your experience with IT support so far, you may not know what is available to you. The old model was essentially an hourly support service. This traditional style of outsourced IT services works by fixing your computers once they’re broken. In a nutshell, when something goes wrong — data loss, hardware failure, virus, etc. — you then get in touch with your computer repair company and have them fix it. The hourly model no longer works for businesses today.
Managed Services is the modern model for IT support, offering a range of vital solutions all for one monthly rate. With fully managed support, you know that you are supported and protected 24/7. From active monitoring and patch management to responsive on-site and Help Desk support services, fully managed support takes care of everything you need.
The bottom line is that so many challenges can be mitigated with the right IT support. If you’re not getting that from your current IT company in Spokane, then reach out to Philantech3 – we have experience working with practices like yours, helping to solve ongoing problems with proven IT solutions.
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With an undergraduate degree in Applied Management, a graduate degree in Business Administration and currently pursuing a doctorate degree in Organizational Psychology, let’s just say that business and leadership are Wil’s passions! He is also a small business owner and knows how it feels to get to the end of the day exhausted and feeling like he was not working on the right things. When we partner with a small business, we are teaming up for success. We often hear from customers that they “don’t even think about IT support anymore.” Let us help you focus more on growing your business and less on solving technology problems.