A Needed Change
Most likely if you are taking time away from leading your organization to find another IT service provider, things have not gone well. You’ve been overpromised and underdelivered. Trust has been broken. It’s a terrible feeling and will probably leave you wondering if your next experience will be any better.
Not What You Wanted
I know how you feel and want to share a personal story with you that is important in answering the question “can we actually solve your technology problems, or will you be disappointed yet again?” When I was a young kid, the circus came to town. The mailers and advertisements were stunning. I was beyond excited. I did extra chores around the house for money to spend at the circus and anxiously awaited the day of the event. I arrived at the circus with all my expectations… and it was underwhelming in every way. The elephants were old and tired, as were the performers. The tent was smelly and dirty. The concessions were dirty and overpriced. I tried to put on a brave face for my parents who’d paid too much for the experience, but it was disappointing.
A Solid IT Experience
Fast-forward to my adult career. When starting this company 19 years ago, I was passionate about providing a strong customer experience that was filled with value. I’m still passionate about providing that value and have built a team that also feels that way. If you’ve had a “circus” experience with another provider, please know that not all providers cut corners, violate trust and underdeliver. One way to know this is to look at the average customer retention periods of a provider. We have an extremely long customer retention period because of the value that we consistently deliver. If you will take the chance on working with us, I will personally promise that you will get the technology partner that you are looking for. Your business will run better, and you will have back the time, energy and focus that has been lost on technology headaches in the past.
Do You Relate?
If it makes sense to start a conversation, please give give me a call.
With an undergraduate degree in Applied Management, a graduate degree in Business Administration and currently pursuing a doctorate degree in Organizational Psychology, let’s just say that business and leadership are Wil’s passions! He is also a small business owner and knows how it feels to get to the end of the day exhausted and feeling like he was not working on the right things. When we partner with a small business, we are teaming up for success. We often hear from customers that they “don’t even think about IT support anymore.” Let us help you focus more on growing your business and less on solving technology problems.