Key Decision Making
Leaders are expected to have the crystal ball and to be able to react with ninja-like speed to ever-changing conditions. In reality, a good leader is patient, observant, and well-informed (not an exhaustive list). One of the things that we see as we speak to our customers, is the importance of have timely and accurate data to make decisions from. The better the data, the better the decision.
Data Driven Decisions
A simple example of this concept is around Internet connection speed. We recently worked with a new customer who has been struggling with slow connection speeds that were causing productivity problems. Without having data to pinpoint the problem, the business leader changed providers and significantly increased monthly expenses. As we inserted the gear into the network and got “eyes” on the bottlenecks, we found that it was an inexpensive component that was throttling the performance for all users.
Another example comes from service ticket analysis. When a user experiences problems with technology, they submit a service ticket. Every time a user has to stop working to submit a problem it costs the company money in lost productivity and lost opportunity. We like to analyze ticket submission patterns to help point out specific hardware and user problems that can be resolved to lower ticket counts. Without this visibility, it’s difficult to gain these efficiencies.
Providing You with Needed Metrics
We’ve created admin reports that are sent to decision makers each month with the data that we feel is relevant. We also create real-time dashboards that allow leaders to instantly drill down into important data to get the information that they need to make good decisions. If you feel that you are forced to make decisions blindly around your technology, please reach out to see how we can help.
With an undergraduate degree in Applied Management, a graduate degree in Business Administration and currently pursuing a doctorate degree in Organizational Psychology, let’s just say that business and leadership are Wil’s passions! He is also a small business owner and knows how it feels to get to the end of the day exhausted and feeling like he was not working on the right things. When we partner with a small business, we are teaming up for success. We often hear from customers that they “don’t even think about IT support anymore.” Let us help you focus more on growing your business and less on solving technology problems.