Measures to support accessibility
Philantech3 takes the following measures to ensure the accessibility of Philantech3 Website:
- Include accessibility as part of our mission statement.
- Integrate accessibility into our procurement practices.
- Appoint an accessibility officer and/or ombudsperson.
- Provide continual accessibility training for our staff.
- Include people with disabilities in our design personas.
Conformance status
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Philantech3 website is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.
Additional accessibility considerations
Although our goal is WCAG 2.1 Level AA conformance, we have also applied some Level AAA Success Criteria: Images of text are only used for decorative purposes. Re-authentication, after a session expires, does not cause loss of data. Some videos have sign language interpretation.
Feedback
We welcome your feedback on the accessibility of Philantech3 website. Please let us know if you encounter accessibility barriers on Philantech3 website:
Phone: (509) 590-4240
E-mail: support@ptech3.com
Postal address: 7307 N Division St., Suite 302, Spokane, WA 99208
We try to respond to feedback within 5 business days.
Compatibility with browsers and assistive technology
Philantech3 website is not compatible with: browsers older than 3 major versions” or “Mobile operating systems older than 4 years old. Mobile: Not supported on Blackberry, Opera Mini/Mobile, Windows Phone or other mobile browsers.
Technical specifications
Accessibility of Philantech3 website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:
- HTML
- CSS
- WAI-ARIA
- Javascript
These technologies are relied upon for conformance with the accessibility standards used.
Limitations and alternatives
Despite our best efforts to ensure accessibility of Philantech3 website, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.
Known limitations for Philantech3 website:
- Comments from users: uploaded images may not have text alternatives because we cannot ensure the quality of contributions. We monitor user comments and typically repair issues within 10 business days. Please use the ‘report issue’ button if you encounter an issue.
- Archived documents: might not work with current assistive technologies because they use outdated technologies that do not support accessibility. We convert documents to new formats upon request within 3 business days. Please contact support@ptech3.com for support.
Formal approval
Formal approval of this accessibility statement is approved by: Philantech3
Formal complaints
We aim to respond to accessibility feedback within 5 business days, and to propose a solution within 10 business days. You are entitled to escalate a complaint to the national authority, should you be dissatisfied with our response to you.
Client Testimonials
“Thank you for your prompt response. It is always a pleasure to talk to you, Ben! You make my "ridiculous" computer issues seem valid. You guys are great.”
Yvette Gomez
“I can't say enough good things about the service we've received from Philantech3. They are excellent at what they do, extremely responsive, and professional.”
Cynthia Ann
“Philantech is a great Company that quickly and efficiently helped me with my email issues. I would recommend them to anyone that needs IT support. They are always helpful, friendly, and prompt.”
Terra Kile
“Philantech3 has provided the best IT service for our company that I've ever experienced in nearly 20 years of office work. I can honestly say that I've worked personally (in person, chatting, over the phone) with each of them, and they are all courteous, professional, and absolutely driven to get it right for us. I've also rarely met a group of people with such a collectively good sense of humor.”
Cerise Deslauriers
“Philantech3 has been a fantastic IT support system for our business. They respond quickly and are extremely knowledgeable. We are fortunate to have this kind of support at our fingertips. The staff is all very friendly and amazing to work with!”
Corinne Roberts
“Philantech 3 is an amazing company to work with. They are incredibly knowledgeable, helpful, and quick to solve any IT issues. I would give 10 stars if I could - just amazing!!”
Clair Dickinson
