Measures to support accessibility
Philantech3 takes the following measures to ensure the accessibility of Philantech3 Website:
- Include accessibility as part of our mission statement.
- Integrate accessibility into our procurement practices.
- Appoint an accessibility officer and/or ombudsperson.
- Provide continual accessibility training for our staff.
- Include people with disabilities in our design personas.
Conformance status
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Philantech3 website is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.
Additional accessibility considerations
Although our goal is WCAG 2.1 Level AA conformance, we have also applied some Level AAA Success Criteria: Images of text are only used for decorative purposes. Re-authentication, after a session expires, does not cause loss of data. Some videos have sign language interpretation.
Feedback
We welcome your feedback on the accessibility of Philantech3 website. Please let us know if you encounter accessibility barriers on Philantech3 website:
Phone: (509) 590-4240
E-mail: [email protected]
Postal address: 7307 N Division St., Suite 302, Spokane, WA 99208
We try to respond to feedback within 5 business days.
Compatibility with browsers and assistive technology
Philantech3 website is not compatible with: browsers older than 3 major versions” or “Mobile operating systems older than 4 years old. Mobile: Not supported on Blackberry, Opera Mini/Mobile, Windows Phone or other mobile browsers.
Technical specifications
Accessibility of Philantech3 website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:
- HTML
- CSS
- WAI-ARIA
- Javascript
These technologies are relied upon for conformance with the accessibility standards used.
Limitations and alternatives
Despite our best efforts to ensure accessibility of Philantech3 website, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.
Known limitations for Philantech3 website:
- Comments from users: uploaded images may not have text alternatives because we cannot ensure the quality of contributions. We monitor user comments and typically repair issues within 10 business days. Please use the ‘report issue’ button if you encounter an issue.
- Archived documents: might not work with current assistive technologies because they use outdated technologies that do not support accessibility. We convert documents to new formats upon request within 3 business days. Please contact [email protected] for support.
Formal approval
Formal approval of this accessibility statement is approved by: Philantech3
Formal complaints
We aim to respond to accessibility feedback within 5 business days, and to propose a solution within 10 business days. You are entitled to escalate a complaint to the national authority, should you be dissatisfied with our response to you.
Client Testimonials
“Excellent and friendly customer service! Quick to resolve issues efficiently!!!”
Julie Waltermire
“Samantha is always very calm and helpful when I have questions or need adjustments to my computer system.”
JoEllen Warren
“All the employees were very helpful and worked well together to get the issue resolved.”
Anne Crane
“Awesome technology support company. Couldn't be happier with their prompt and thorough support.”
Rick Claridge
“I called Philantech about a downed portable hard drive. Even though they do not do this work Kelton was quick to send me a list of companies that could recover my data. I really appreciate a business that is willing to help with no compensation. This kind of work ethic says a lot and if I did need their services, I would be confident the job would get done.”
Jennifer Cochran
“P3 is great and Will is the BEST!”
J Schwartz
