Why Is Trust Important when Working with An IT Provider?

When evaluating a service provider, it’s important to learn as much as possible about other people’s experiences.

A Matter of Trust

We are always surprised when we talk to prospective clients at how unhappy many of them are with their current providers. Why haven’t they replaced the IT provider they don’t trust? We believe that answer lies with the fact that it’s hard to evaluate a new provider from a technical standpoint. There are some parallels with shopping for a financial advisor. Most of us don’t have the technical ability to review a CPA’s work to see if they are competent in what they do. The same problem exists when evaluating an IT provider and unfortunately, the selection criteria often revert back to cost.

Proven Competence

When developing a relationship with an IT service provider, trust needs to be present for the relationship to work. It’s important to be able to trust that your provider has your best interests in mind and that they understand your business model and objectives. It’s nearly impossible to develop that trust during the initial discovery period of a relationship. One thing that we’ve done to help overcome this barrier is a strong focus on customer reviews. We live and work in a small community. Nothing travels more quickly than bad news. When shopping for a new provider, it’s important to read about other people’s experiences. We’ve been in business for almost 20 years and have more 5-star Google reviews than our top 3 competitors combined. We feel that this shared experience of trust can help with the tough decision-making process of selecting a new provider.

Do You Need a Reliable Technology Partner?

Technology can be an accelerator for your business or pure expense. It’s important to have an IT partner that you can trust. If you don’t feel like technology is an accelerator in your business, please give us a call.

Photo from Pixabay

Information Technology Aligned With Your Business Goals?
Philantech3 is a complete IT services & IT support company working with organizations in Spokane.